最后更新：2026年8月30日 · Last updated: 30 August 2026
退款与退货政策
本政策由 Spring Blossoms Traditional Chinese Medicine Clinic Pty Ltd（ABN 13 685 077 623，以下简称「我们」）制定，适用于通过本网站进行的所有购买。
1. 您在澳洲消费者法下的权利
我们的商品附有《澳洲消费者法》（Australian Consumer Law）规定的消费者保障，这些法定权利不会因本政策而被排除、限制或修改。
当商品出现重大问题（major failure）时，您有权选择退款或更换，例如：
- 商品存在合理消费者事先知情便不会购买的严重瑕疵
- 商品与描述或样品存在实质性差异
- 商品不安全或完全无法用于其通常用途
当商品出现轻微问题（minor failure）时，我们可以选择为您免费修复、更换或退款，具体方式由我们决定。
2. 不适用退款的情形
消费者保障不适用于以下情况，我们有权拒绝退款或更换：
- 您改变主意、不再需要该商品，或发现别处价格更低（本政策第 3 条另有约定的除外）
- 您在购买前已被明确告知该瑕疵（例如清仓商品的标注瑕疵）
- 商品因误用、不当储存、未按标签或说明使用而受损
- 商品因您的原因遭受意外损坏
- 您要求的用途超出商品的正常用途范围，且未在购买前告知我们
- 商品已按您的合理预期正常使用至其正常寿命终点
3. 七天未拆封退货（我们额外提供的服务）
在法定权利之外，我们额外提供以下服务：自收货之日起 7 个自然日内，如商品包装完整、未拆封、未使用、且外包装及封条无破损，您可申请退货。
适用条件：
- 退货商品必须处于可再次销售的状态，含全部原包装、说明书及赠品
- 寄回运费由您承担；原订单已支付的配送费不予退还
- 退款金额为商品实付价款，不含配送费
- 本条款不适用于已拆封的商品（详见第 4 条）
- 本条款为我们自愿提供的额外服务，不构成对法定权利的替代或限制
4. 已拆封商品
基于卫生、安全与产品完整性的考虑，已拆封的中药、茶包、口服或外用保健及护肤产品，我们无法接受无理由退货。这一限制不影响您在商品存在质量问题时依《澳洲消费者法》享有的权利。
5. 退货流程
- 发送邮件至 springblossomstcmclinic@gmail.com，注明订单号、商品名称、退货原因，并附上商品与外包装的清晰照片
- 我们将在收到申请后的 3 个工作日内回复，并在核准后提供退货地址与操作指引
- 请在收到指引后的 14 个自然日内寄回商品，并保留可追踪的寄件凭证
- 未经我们事先核准而自行寄回的商品，我们可能无法处理，且不承担商品遗失或损坏的责任
6. 退款方式与时间
退款将原路退回至您付款时使用的账户。我们会在收到并检验退货商品后的 5 个工作日内处理退款；款项实际到账时间取决于您的发卡机构或支付服务商，通常还需 3–10 个工作日。
7. 商品运送途中的损坏或短缺
若您收到的商品有破损或数量不符，请在收货后 48 小时内联系我们，并提供外包装、商品及运单的照片。逾期提出的，我们可能因无法向承运方追责而难以处理，但这不影响您就商品本身质量问题主张的法定权利。
8. 分销佣金的相应处理
若订单发生退款或取消，与该订单相关的推广佣金将同时作废；如相应积分已发放，亦将一并扣回。详见《分销计划条款》。
9. 联系我们
Spring Blossoms Traditional Chinese Medicine Clinic Pty Ltd
ABN 13 685 077 623
Chatswood NSW 2067, Australia
邮箱：springblossomstcmclinic@gmail.com
如果您认为您的消费者权利未获妥善处理，可联系澳洲竞争与消费者委员会（ACCC）或您所在州/领地的消费者事务机构。
Refund & Returns Policy
This policy is issued by Spring Blossoms Traditional Chinese Medicine Clinic Pty Ltd (ABN 13 685 077 623) (“we”, “us”, “our”) and applies to all purchases made through this website.
1. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those statutory rights.
Where goods have a major failure, you are entitled to choose a refund or a replacement. A failure is major where, for example:
- a reasonable consumer would not have purchased the goods had they known of the fault;
- the goods differ significantly from the description or sample provided;
- the goods are unsafe, or cannot be used for their ordinary purpose.
Where the failure is minor, we may choose to repair, replace or refund the goods at our discretion, free of charge.
2. Circumstances in which a remedy is not available
Consumer guarantees do not apply, and we may decline a refund or exchange, where:
- you have simply changed your mind, no longer want the goods, or found them cheaper elsewhere (except as provided in clause 3);
- you were made aware of the fault before purchase (for example, clearance items sold with disclosed defects);
- the goods have been damaged by misuse, improper storage, or use contrary to the label or instructions;
- the goods have been damaged after delivery through no fault of ours;
- you asked for the goods to be used for a purpose beyond their ordinary use and did not tell us about that purpose before purchase;
- the goods have simply reached the end of their expected working life through ordinary use.
3. Seven-day unopened returns (additional to your legal rights)
In addition to your statutory rights, we voluntarily offer the following: within 7 calendar days of delivery, you may request a return of goods that are unopened, unused, and in their original sealed packaging with all seals intact.
Conditions:
- Returned goods must be in resalable condition, including all original packaging, inserts and any promotional items.
- Return postage is at your cost. Delivery charges paid on the original order are not refundable.
- The refund is limited to the amount paid for the goods, excluding delivery charges.
- This clause does not apply to opened goods (see clause 4).
- This is a discretionary courtesy offered by us and does not replace or limit your statutory rights.
4. Opened goods
For reasons of hygiene, safety and product integrity, we cannot accept change-of-mind returns of opened herbal medicines, teas, ingestible or topical wellness and skincare products. This limitation does not affect your rights under the Australian Consumer Law where the goods are faulty.
5. How to return an item
- Email springblossomstcmclinic@gmail.com with your order number, the item concerned, the reason for return, and clear photographs of the goods and packaging.
- We will respond within 3 business days and, if approved, provide a return address and instructions.
- Please despatch the goods within 14 calendar days of receiving our instructions, using a trackable service and retaining proof of postage.
- Goods returned without our prior approval may not be able to be processed, and we accept no responsibility for goods lost or damaged in transit to us.
6. Refund method and timing
Refunds are made to the original payment method. We will process an approved refund within 5 business days of receiving and inspecting the returned goods. The time for funds to appear in your account depends on your card issuer or payment provider and typically takes a further 3–10 business days.
7. Damaged or incorrect deliveries
If goods arrive damaged, or the delivery is incomplete or incorrect, please contact us within 48 hours of delivery with photographs of the outer packaging, the goods and the consignment label. Claims made after this period may be difficult for us to pursue with the carrier, although this does not affect your statutory rights in relation to the quality of the goods themselves.
8. Effect on referral commission
Where an order is refunded or cancelled, any referral commission associated with that order is reversed, and any loyalty points awarded are deducted. See our Referral Program Terms.
9. Contact us
Spring Blossoms Traditional Chinese Medicine Clinic Pty Ltd
ABN 13 685 077 623
Chatswood NSW 2067, Australia
Email: springblossomstcmclinic@gmail.com
If you believe your consumer rights have not been properly addressed, you may contact the Australian Competition and Consumer Commission (ACCC) or the consumer affairs agency in your State or Territory.
本政策以中英文发布。如两个版本之间存在歧义，以英文版本为准。
This policy is published in Chinese and English. In the event of any inconsistency, the English version prevails.